Service 01
Managed IT Support
A full support desk for your organisation without the cost or complexity of building one in-house. We own the day-to-day so your team can stay on the work that moves the business.
What's included
- Tiered helpdesk with L1, L2 and L3 escalation
- Endpoint management, imaging and patch cycles
- Hardware and software asset register
- On-call response with agreed SLA targets
- Onboarding and offboarding runbooks
- Monthly service and incident reporting
Best for
Organisations of 15–500 staff with no dedicated internal IT team, or a small team that is permanently firefighting.
Let's scope your project